We thank you and appreciate your booking with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any booking you make through us unless specifically stated otherwise on our booking page. We make every effort to service the bookings placed with us as per the specifications and timelines mentioned against each trip. If due to any reason, unavoidable circumstances or beyond the limitations of the booking shall be cancelled and refunded. In the event of advance paid for booking and the booking has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.

Refund Cases:

1. Customer paying additional payment after the ride, the extra payment will be refunded by remitting it into the customers PetCab Wallet account.
2. Advance paid and the trip has been cancelled in advance as per the cancellation policy, the advance shall be remitted back the customers Bank account or if
customer wishes it will be added in the PetCab wallet.
3. In case you are wrongly charged or charged more than the regular fare mentioned on the website, the difference amount will be refunded subject to the booking policy.
4. Cancellations charges given by the company will be remitted to your PetCab wallet account as refund.

Refund Process:

1. Please connect with our customer care via email and explain the case in detail for us to make a smooth refund process. (E-Mail: services@petcab.in)
2. The customer care team will validate the request by checking the refund mode, booking, terms, etc and shall take the request for refund.
3. Call the customer care to follow up if the refund is delayed.

Please Note:

1. Refunds are receivable based on pay mode table mentioned in refund mode.
2. We are not liable to pay any penalty or compensation to the customer for cancellation of any booking or any refund policy.

Refund Mode

Bank Account Online Transfer : 5-10 Working Days*

* Note Working Days are Monday To Friday excluding holidays

Please note: You can check the status of your refund in Your Account on the order's summary page.

1. We will process the refund after receipt of the booking.
2. Refund Cheque will be issued in the billing name unless otherwise advised by customers.
3. In case the refund Cheque is lost by customer, Cheque will be reissued in15 days on the receipt of affidavit.
4. In case of incorrect name on the refund Cheque, a new Cheque will be reissued in 15 days on the receipt of original Cheque from the customer.
5. If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance.

Caution: Please do not accept booking without online booking and sms confirmation as the company is not responsible for any such ride without the notice of the company.