Cancellation policy

Cancelling

Call +91 00000 00000 or email hello@petcab.in as early as you can. The earlier we know, the more likely the driver can be given other work.

When a charge applies

• Cancelled well ahead of the pickup time: no charge.
• Cancelled close to the pickup time, once the driver has set out: a cancellation charge applies, shown on our fares page.
• Nobody present at pickup and no contact: treated as a late cancellation.

Rescheduling

Rescheduling is usually easier than cancelling and is free where we can move the driver. Fares may change if the new slot falls in a different time band.

If we cancel

Very occasionally we cancel — a vehicle fault, or no certified driver available for a specialised trip. You are not charged, and we will tell you as early as we can so you can make other arrangements.

This document is a starting draft and has not been reviewed by a lawyer. Have it checked against Indian consumer and data-protection law before the site goes live.