Refund policy

When we refund

• We cancelled the trip and it was not carried out.
• You cancelled early enough that no cancellation charge applied.
• You were charged more than the fare quoted, other than for waiting, cleaning or tolls genuinely incurred.
• A duplicate or failed payment was taken.

When we may not

• The trip was completed as booked.
• A cancellation charge applied under our cancellation policy.
• Additional charges were correctly applied and itemised.

How to request one

Email hello@petcab.in with your booking reference. We aim to respond within two working days.

Timing

Approved refunds are returned to the original payment method. Your bank or card issuer usually takes a further five to seven working days.

This document is a starting draft and has not been reviewed by a lawyer. Have it checked against Indian consumer and data-protection law before the site goes live.